Get in Touch With Us

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This is the page to use if you want to contact the Best BTC Casinos editorial team. Below you will find what we can help with, what we can't, and how to write a message that gets a useful reply. We haven't published a contact form or a phone line here, so check the site footer and navigation for the current contact options.

What you can contact us about

• Corrections. If a bonus term, coin list, withdrawal limit or licensing detail on our pages looks out of date, tell us which page and which statement. Our fact-check date is shown on reviews, and casino terms change often.
• Questions about our rankings. We can explain how we reviewed sites such as BetPanda, CoinCasino or Cryptorino and what our editorial ratings mean. They are our own assessments, not customer-review scores.
• Feedback and topic suggestions. Want a deeper look at wallet setup, network fees, stablecoins or withdrawal speed? Tell us.
• Business and partnership enquiries. We may earn commission from some links, but commission does not buy a ranking position. Any enquiry from an operator is handled separately from editorial decisions.

What we can't help with

We are an independent comparison site, not a casino, and we can't act on your behalf with any operator. Please don't send us wallet seed phrases, private keys, passwords or ID documents. We will never need them.

• Account, deposit or withdrawal problems. Contact the casino's own support team first. Keep your transaction ID (TXID), the wallet address, the coin and network, and the time of the transaction. These help support trace an on-chain payment.
• Disputes and refunds. We have no authority over any operator. Offshore sites are licensed outside the US, such as in Curaçao or Anjouan, and US regulators generally can't resolve disputes with them.
• Legal or tax advice. We can share general information only. For gambling winnings or crypto gains, consult a qualified tax professional. For your state's rules, consult a qualified attorney.
• Getting around restrictions. We won't advise on false details, geoblock workarounds or avoiding identity checks.

How to write a message we can act on

1. Name the page or the casino you are asking about.
2. Quote the statement you think is wrong or unclear.
3. Link to or describe your source, such as the casino's published terms, and the date you saw it.
4. Say whether you want a reply or are only flagging an issue.

We review messages as they come in. We don't promise a specific reply time, and we can't confirm that any change will be made.

Reporting a problem with a casino we cover

If you had a bad experience with a listed site, such as unpaid withdrawals, changed bonus terms or an account closure, tell us what happened and when. We treat reports as a prompt to re-check the operator's published terms. We can't verify private claims, so a report on its own won't change a rating. Do not send anything that identifies another person.

Bonus questions: check the terms first

Every bonus, including 10% weekly cashback, deposit matches, free spins and rakeback, comes with wagering requirements, time limits, eligibility rules and caps. These vary by site and can change. If our summary seems to differ from what you see on the casino, trust the casino's current terms and let us know so we can update the page.

Legal standing and responsible play

There is no federal legalization of online casinos in the US. Crypto casinos serving US players are almost always offshore, and they operate in a legal grey area. They are not licensed by a US regulator. Legal online casinos exist only in a few states, and those operators don't run on crypto. Availability differs by state, and some sites block certain states. Check your own state's laws before playing.

Crypto prices can move sharply, so the dollar value of your balance may fall even if you don't lose a bet. Only play with money you can afford to lose. Gambling is not a way to make money or solve financial problems.

Offshore sites may not offer the same player protections or self-exclusion tools as state-regulated operators. If gambling is causing you harm, call the National Problem Gambling Helpline at 1-800-GAMBLER. If you tell us you need support, we will point you to help.

Looking for something else?

Our reviews cover wallet setup, supported coins and payout speed. We also have a separate guide aimed at a different market: trusted non GamStop casinos. It is not about US players, so check that it applies to you before relying on it.